Your privacy matters to us. This page explains exactly what personal data get win collects, why we collect it, how we use it, and what rights you have as a registered player in the Philippines.
Last updated: January 2025. This policy applies to all users of the get win platform in the Philippines.
When you register an account with get win, we collect personal information that you provide directly, including your full name, date of birth, email address, mobile number, and payment details. We also collect information automatically when you use the platform, such as your device type, browser, IP address, and activity logs. This technical data helps us keep the platform secure and running smoothly for all Filipino players. In some cases, we may request additional identity documents to verify your age or comply with applicable regulations. All information collected is stored securely and used only for the purposes described in this policy.
The personal information you provide isused to create and manage your account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with platform requirements. We use your contact details to send you important account notifications, security alerts, and updates about changes to our services. Your activity data helps us improve platform performance, personalise your experience, and detect any unusual or suspicious behaviour that could indicate fraud. We do not use your personal data to send unsolicited marketing messages without your consent, and you may opt out of optional communications at any time. get win does not sell, rent, or trade your personal information to any third party for their own marketing purposes.
The get win platform uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players navigate the site. Essential cookies are required for the platform to function correctly and cannot be disabled. Optional analytics cookies help us identify which features are most useful so we can continue improving the experience for players across the Philippines. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to use certain features. We do not use third-party advertising cookies or share browsing data with external ad networks.
We may share your personal information with trusted service providers who assist us in operating the platform, such as payment processors and identity verification partners, strictly under confidentiality agreements. These partners are only permitted to use your data for the specific purpose for which it was shared and are not allowed to retain or repurpose it. We may also disclose your information where required by law, court order, or regulatory authority in the Philippines. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance. We will never share your personal data with unrelated third parties without your explicit consent.
get win implements industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. All sensitive data transmitted between your device and our servers is encrypted using secure protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their duties. We regularly review and update our security practices to address emerging threats and maintain the integrity of your account information. If you suspect that your account has been compromised, please contact us immediately so we can take appropriate action to protect your data.
We retain your personal data for as long as your account remains active or as required to fulfil the purposes described in this policy. After account closure, we may retain certain records for a period required by applicable law or for legitimate business purposes such as resolving disputes or preventing fraud. Once the retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you. You may request early deletion of your data by contacting our support team, subject to any legal obligations that require us to retain specific records. We will always inform you of the applicable retention period upon request.
As a user of the get win platform based in the Philippines, you have the right to access the personal data we hold about you and to request a copy in a portable format. You may also request corrections to any inaccurate or incomplete information we hold, and we will update our records promptly. If you believe your data is being processed unlawfully or without a valid basis, you have the right to object and to request that processing be restricted while the matter is reviewed. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements. To exercise any of these rights, please reach out to our support team using the contact details provided on this platform.
The get win platform is strictly intended for users who are 18 years of age or older, and we do not knowingly collect personal data from minors. If we become aware that a user under the age of 18 has registered an account or provided personal information, we will take immediate steps to delete that data and close the account. Parents or guardians who believe their child may have accessed the platform are encouraged to contact us so we can investigate and act accordingly. We take our responsibility to protect younger users seriously and maintain robust age verification processes as part of our registration flow. For more information on how we promote safe and responsible use of the platform, please visit our Responsible Gaming page.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations in the Philippines. When we make significant changes, we will notify registered users via email or through a prominent notice on the platform before the changes take effect. The date at the top of this page will always reflect when the policy was last revised. We encourage you to review this page periodically so you remain informed about how your data is being handled. Continued use of the platform after any changes have been posted constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way get win handles your personal data, please contact our support team at [email protected]. We aim to respond to all privacy-related enquiries within a reasonable timeframe and will work with you to resolve any concerns fairly. For questions about your account, payments, or general platform use, the FAQ page is a helpful first stop. You may also review our Terms and Conditions for a full overview of the rules governing your use of the platform. We are committed to being transparent and accountable in everything we do with your personal information.
A plain-language summary of the key points in our Privacy Policy.
All personal information is encrypted and stored securely. Only authorised personnel can access your account data, and only when necessary.
We never sell, rent, or trade your personal information to third parties for marketing. Your data stays within the get win platform ecosystem.
You can request a copy of the data we hold about you at any time. We will provide it in a clear, portable format within a reasonable timeframe.
If any of your personal details are inaccurate or out of date, you have the right to request corrections and we will update our records promptly.
You may ask us to delete your personal data when it is no longer needed, subject to any legal obligations that require us to retain certain records.
For any privacy question or request, reach our team at [email protected]. We respond to all enquiries fairly and within a reasonable timeframe.
If you want to know more about how get win handles your personal information, or if you need to exercise any of your data rights, our support team is ready to help Filipino players every step of the way.